Service Policies & Terms

General

Before any service begins, customers are responsible for removing all trash, toys, pet waste, hoses, and other obstacles from the work area unless otherwise discussed prior to service.

Dethatching & Aeration

Customers are responsible for marking all irrigation heads, valve boxes, invisible dog fences, and any other underground utilities associated with the lawn using landscape flags before service begins.

Panhandle Privateers is not responsible for damage to unmarked irrigation components or underground systems.

Mowing & String Trimming

Panhandle Privateers does not move patio furniture, lawn decorations, toys, trash, or other personal property. Services will be performed around these items whenever possible.

Our crew reserves the right to skip areas or obstacles that could pose a safety risk or create the possibility of damage to equipment, employees, or customer property.

Tilling

Customers are responsible for contacting 811 before any tilling work is performed and ensuring all underground utilities are properly located and marked.

All irrigation systems, water lines, invisible dog fences, landscape lighting wires, and any other underground installations must also be clearly marked before service.

Panhandle Privateers is not responsible for damage to any unmarked underground utilities, irrigation systems, or private utility lines during the tilling process.

Payment & Changes to Work Orders

Any work requested after the original estimate may result in additional labor charges and an adjusted final invoice.

Panhandle Privateers operates on Net 10 payment terms. Payment is due within ten (10) days of the service date unless otherwise agreed to in writing.

Past-due balances may be subject to late fees, collection costs, and any reasonable attorney’s fees incurred in collecting unpaid balances where permitted by law.

Weather & Scheduling

Services may be delayed, rescheduled, or canceled due to weather, unsafe working conditions, equipment failure, or other circumstances beyond our control. Every reasonable effort will be made to complete the work as soon as conditions safely allow.

Property Damage & Liability

Panhandle Privateers is not responsible for damage caused by hidden or unmarked obstacles, including but not limited to rocks, buried debris, tree roots, irrigation components, underground utilities, invisible dog fences, landscape edging, wires, private utility lines, or other objects concealed beneath the grass or soil.

Customers are responsible for identifying and marking any known hazards before work begins.

Photo Documentation

Panhandle Privateers reserves the right to take photographs of the property before, during, and after service for quality control, documentation, marketing, and liability purposes. Photographs will focus on the work performed and property conditions and will not intentionally capture personal or private information.

Right to Refuse or Terminate Service

Panhandle Privateers reserves the right to refuse, suspend, or terminate any estimate, service, or contract at any time if working conditions are unsafe, access to the property is restricted, payment terms are not met, abusive or threatening behavior is displayed toward employees, or at the owner’s sole discretion.

Acceptance of Terms

By accepting an estimate, scheduling service, requesting work to be performed, or submitting payment, the customer acknowledges that they have read, understood, and agree to these Service Policies & Terms.

These terms apply to all services provided by Panhandle Privateers unless otherwise agreed to in writing. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Weather Conditions

Panhandle Privateers is not responsible for delays, reduced effectiveness of services, or damage to lawns, landscapes, or property resulting from weather conditions beyond our control, including but not limited to drought, excessive rainfall, flooding, high winds, hail, freezing temperatures, extreme heat, or other adverse weather conditions. Recommendations provided by Panhandle Privateers, such as watering, mowing, or other maintenance practices, should be followed to help achieve the best possible results; however, weather conditions may still affect outcomes.

Pests & Hazardous Conditions

Panhandle Privateers is committed to providing a safe working environment for our employees. If aggressive insects, pests, or other hazardous conditions are present on the property, including, but not limited to, wasp nests, hornets, bees, fire ants, snakes, or other animals that pose a risk to employee safety, we reserve the right to delay, skip, or discontinue service until the hazard has been eliminated or adequately controlled by the property owner or an appropriate pest control professional. Any delays resulting from these conditions are beyond the control of Panhandle Privateers and may require service to be rescheduled.